1. Introduction

This Payment Policy outlines the terms and conditions governing all financial transactions made through the Alpha Wave Boat Rental website at https://awavecorfu.com. By completing a booking and making a payment on our website, you agree to the terms set out in this policy.

We are committed to providing a secure, transparent, and straightforward payment experience for all our customers.

2. Accepted Payment Methods

Alpha Wave Boat Rental accepts the following payment methods for online bookings:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Online banking and local payment methods via Viva Wallet
• Apple Pay and Google Pay (where supported)

All online payments are processed securely through our certified payment providers: Stripe and Viva Payments (Viva Wallet). Cash payments may also be accepted on-site at our location in Paleokastritsa, Corfu.

3. Stripe

Stripe is a globally trusted payment processing platform used to handle credit and debit card transactions on our website. Stripe is certified to PCI Service Provider Level 1, which is the highest level of certification available in the payments industry.

When you pay by card, your payment details are entered directly into Stripe’s secure environment. Alpha Wave Boat Rental does not store, access, or process your card details at any point. All card data is encrypted using SSL (Secure Sockets Layer) technology.

Stripe processes your data in accordance with their own Privacy Policy, available at https://stripe.com/privacy. For questions about Stripe’s data handling, please contact Stripe directly.

Supported cards via Stripe:

• Visa
• Mastercard
• American Express
• Maestro

4. Viva Payments (Viva Wallet)

Viva Payments, operating under the brand Viva Wallet, is a licensed European Electronic Money Institution regulated by the Bank of Greece and passported across the European Union. It provides an additional secure payment option for our customers, particularly for local Greek bank cards and alternative payment methods.

Viva Wallet enables fast and secure online transactions and supports a wide range of payment methods including local Greek debit cards, IRIS online payments, and contactless options.

Viva Wallet processes your payment data in accordance with their Privacy Policy, available at https://www.vivawallet.com/en-gr/legal. Alpha Wave Boat Rental does not store your financial details processed through Viva Wallet.

Supported methods via Viva Wallet:

• Visa and Mastercard (credit and debit)
• Greek local debit cards
• IRIS online payment
• Apple Pay and Google Pay

5. Payment Security

The security of your financial information is our highest priority. All payment pages on our website use HTTPS encryption to ensure that data transmitted between your browser and our website is fully protected.

Neither Alpha Wave Boat Rental nor any of its employees have access to your full card number, CVV, or banking credentials. These details are handled exclusively by our certified payment processors, Stripe and Viva Payments.

Both payment providers are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment information is processed and stored according to the strictest security standards.

In the event of any suspicious activity related to your payment, please contact us immediately and notify your bank or card issuer.

6. Currency and Pricing

All prices displayed on our website are in Euros (EUR) and include applicable taxes. The price shown at the time of booking is the total amount you will be charged. No hidden fees will be added after confirmation.

If you are paying from a non-Euro account, your bank or card issuer may apply a currency conversion fee. Alpha Wave Boat Rental is not responsible for any additional charges applied by your financial institution.

7. Booking Confirmation and Receipt

Once your payment has been successfully processed, you will receive an automated booking confirmation email at the address you provided during checkout. This email serves as your official receipt and includes:

• Booking reference number
• Date and time of your cruise or rental
• Number of passengers
• Total amount paid
• Contact details for Alpha Wave Boat Rental

If you do not receive a confirmation email within 30 minutes of payment, please check your spam or junk folder. If you still cannot find it, contact us directly so we can verify your booking.

8. Cancellation and Refund Policy

We understand that plans can change. Our cancellation and refund policy is as follows:

• Cancellations made 72 hours or more before the scheduled departure are eligible for a full refund.
• Cancellations made between 24 and 72 hours before departure are eligible for a 50% refund.
• Cancellations made less than 24 hours before departure are non-refundable.
• In the event of cancellation due to adverse weather conditions or circumstances beyond our control, customers will be offered a full refund or the option to reschedule.

Refunds are processed back to the original payment method within 5 to 10 business days, depending on your bank or card issuer. The processing time may vary.

To request a cancellation or refund, please contact us via our website or by email as early as possible.

9. Failed or Declined Payments

If your payment is declined, your booking will not be confirmed. Common reasons for a declined payment include:

• Insufficient funds
• Incorrect card details entered
• Your bank blocking the transaction for security reasons
• Expired card

If your payment fails, please check your card details and try again, or contact your bank for assistance. You are also welcome to try an alternative payment method. If you continue to experience difficulties, please contact us directly and we will be happy to help.

10. Contact Us

If you have any questions regarding payments, refunds, or this Payment Policy, please do not hesitate to contact us:

Alpha Wave Boat Rental

Paleokastritsa, Corfu, Greece

Website: https://awavecorfu.com

We aim to respond to all enquiries within 24 hours during the operating season.